Increase customer's satisfaction through Field Service
Field Service Management software helps your business to manage field service calls faster, boost employee productivity in the field, automate and optimize appointment scheduling as well as manage support agents, dispatchers, and mobile workforce effectively.
Features of Field Service Lightning
Work Order Management
Create and manage work orders of field service operations faster and easier with Field Service. Set up predictive maintenance plans for future visits. Configure guided steps on how to complete the work.
Smart and Efficient Scheduling
Set appointments automatically to the right technician based on visit time, skills, locations, and other business rules. Use out-of-the-box optimization options to streamline dispatchers’ operations, reduce the number of manual operations and increase scheduling accuracy.
Dispatcher console
Ensure that the right job is assigned and routed to the right-field service mobile worker. Let your dispatchers track and monitor the service delivery in real-time on a dynamic map or highly customizable Gantt chart.
Manage jobs from any device
Provide your contractors and mobile workers with mobile apps for Android and iOS with offline capabilities.
Instant communication with the team
Take advantage of the Salesforce Chatter tool to let managers, service agents, dispatchers, and mobile employees communicate in real-time.
Real-time analytics and Reporting
Monitor team performance in real-time and improve productivity across the board by analyzing out-of-the-box and custom reports and dashboards.
Inventory Management
Use Field Service inventory objects to track the stock balances including mobile inventory locations. Set up operations with product requests, transfers, consumptions, and returns.
Asset Management
Track your customer’s Assets data and their Locations. Provide access for your Service Team to Asset service history. Analyze and forecast service needs, implement predictive maintenance plans.
Territory and Resource Management
Set up territories you serve and assign your mobile workers to them. Maintain working hours on each territory as well as extend normal working hours via Shifts. Track your field service mobile team calendars, routes, absences, and timesheets. Create crews.
Reasons to work with Perevaga Technology
With our team, you will have an experienced and reliable implementation and support partner to configure, roll out and expand your Salesforce application as your business grows
Quick ramp-up
We can start working on your project in 2 days including contract signing. Hire certified developers and consultants in a quick and easy way
Transparent processes
We use the highest corporate security standards including infrastructure, background checks, information security, and intellectual property handling. We also sign NDAs
10 years expertise
More than 10 years of expertise in Salesforce® implementations, custom development, and product development on the Salesforce platform™ (APEX, Lightning, LWC, Visualforce)
System Integration
We have great experience in integration and data migration projects using standard packages provided on AppExchange, middleware (like Zapier, Bloomi, etc.), or custom API, we have numerous completed projects in integration with top EPR and BI systems, ex. SAP, Oracle, Microsoft, Tableau
Dedicated QA team
We use proven efficient tools and methodologies, have experience in the full cycle of QA for products and custom solutions developed on Salesforce
Budget-friendly package
We offer our clients competitive prices for Salesforce implementation and custom development services. Also, you can take advantage of special offers for Perevaga Technology Salesforce products licenses and increase the utilization of your Salesforce instance
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