ConversayIT

What is ConversayIT?
ConversayIT is an enhancement for Salesforce® CRM system that provides users with adjustable custom phone conversation scripts. ConversayiIT allows to track each customer`s answer, to determine at what conversation stage the company is losing customers and deals, to decide on how efficient the calls are to raise the effectiveness of sales department workflow and quality of provided services.
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Features:
Speed up the sales process: Use personalized sales scripts to win more deals and support questions

A tree-like visualization editor: Configure conversation structure by adding additional branches

Real-time analytics: Monitor conversations in real-time, determine at what stage you are losing customers, gather analytics from detailed reporting

Easy customization: Clone, copy, personalize your script with images, activate a script version to confirm it is ready to use, deactivate obsolete versions

Enhanced customer experience: Track any Clients’ answers on their opportunities, all chosen answers will be automatically filled in the appropriate Opportunity record

Advantages:

Create own unique scripts: Design conversation scripts to increase the number of closed deals
Enhance scripts and manage versions: You are able to track conversations’ history and success statistics
Easy onboarding of new employees: Take advantage of prebuilt scenarios to speak with customers like a Pro from the first working day
Improve your sales techniques and strategy: Identify your customer needs and improve the sales process with calls’ records
Align phone sales to company standards:Let your sales team use the latest scripts designed in accordance with your company’s policies
(Українська) Особливість: Прискорте процес продажів: використовуйте персоналізовані сценарії продажів, щоб виграти більше угод і отримати питання підтримки
(Українська) Деревоподібний редактор візуалізації: Налаштуйте структуру бесіди, додавши додаткові гілки
(Українська) Аналітика в реальному часі: Відстежуйте розмови в режимі реального часу, визначайте, на якому етапі ви втрачаєте клієнтів, збирайте аналітику з докладних звітів
(Українська) Проста настройка: Клонуйте, копіюйте, Персоналізуйте свій скрипт за допомогою зображень, активуйте версію скрипта, щоб підтвердити, що він готовий до використання, деактивуйте застарілі версії
(Українська) Покращене обслуговування клієнтів: Відстежуйте відповіді будь-яких клієнтів про їх можливості, всі вибрані відповіді будуть автоматично заповнені у відповідному записі про можливост

5 reasons to work with Perevaga Technology

With Perevaga Technology, you will have an experienced and reliable support team to administer and expand the solution on Salesforce as your business grows
10 years expertise
More than 10 years of expertise in Salesforce® implementations, custom development and product development on the Salesforce platform™ (APEX, Visualforce, Salesforce1, Lightning)
Efficient project management
We use the highest corporate security standards including infrastructure, background checks, information security, and intellectual property handling. We also sign NDAs
Quick ramp-up
Every project is coached by one of the co-founders, businessmen with deep technical experience
Industry expertise
We work both with numerous solutions by SAP and offer solutions of integration with Salesforce® platform
Dedicated QA team
We offer our clients attractive pricing for Perevaga Technology products licenses and implementation

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